Terms of service

Terms & Conditions

1. About Purebloom

The website purebloom.care is operated by

Company name: IYC PC

Address: Ionos Dragoumi 5, 546 24 Thessaloniki, Greece

Throughout these Terms, "Purebloom", "we", "us" and "our" refer to IYC PC.

These Terms govern your use of our website and all purchases made through our online store. Our Returns & Refunds Policy, Shipping Policy and Privacy Policy also form part of these Terms.

By using the website or placing an order, you agree to the version of these Terms displayed at the time of your purchase.

2. Eligibility and Customer Accounts

You must be at least 18 years old and legally able to enter into a contract to place an order.

You agree to provide accurate, complete and current information. You are responsible for protecting your account password and must notify us if you suspect unauthorised access.

3. Products and Product Information

We take reasonable care to ensure that product descriptions, images, ingredients, prices and availability are accurate.

Because some Purebloom products are handmade, minor differences in colour, shape, texture or appearance may occur. These natural variations do not normally affect product quality or performance and are not considered defects.

Product colours may also appear slightly different depending on your device or screen settings.

Always read the product label, ingredient list, directions and warnings before use, particularly if you have allergies, sensitivities or an existing health condition.

Purebloom products are cosmetic and personal-care products. Information provided on the website is for general information and does not replace medical advice, diagnosis or treatment.

4. Prices and Payment

Prices are displayed in the currency applicable to your selected market and checkout

Shipping charges and any other applicable costs will be shown before you complete your order.

Payment must be made using one of the methods available at checkout. Payment information is processed securely by the relevant payment provider. Purebloom does not store complete card details.

We may correct an obvious pricing or product-information error. If such an error affects an order you have already placed, we will contact you and offer the option to continue at the correct price or cancel the affected product for a full refund.

5. Orders and Acceptance

Submitting an order is an offer to purchase the selected products.

After placing an order, you will receive an acknowledgement email. A sales contract is formed when we confirm acceptance or send the dispatch confirmation.

We may decline or cancel an order where:

a product is unavailable;
payment cannot be authorised;
the price or product information contains an obvious error;
the order appears fraudulent or unauthorised;
a stated quantity or promotional limit has been exceeded;
fulfilling the order would breach applicable law.

If payment has already been received for an order we cannot accept, the relevant amount will be refunded.

6. Product Availability and Promotions

All products and promotional offers are subject to availability.

We may apply reasonable purchase limits to products, promotional offers or discount codes. Any relevant restrictions will be stated on the website or during checkout.

Discount codes cannot be combined unless expressly stated. Refunds for discounted products are based on the price actually paid.

7. Shipping and Delivery

Delivery methods, costs and estimated timeframes are described in our Shipping Policy and displayed at checkout.

You are responsible for providing a complete and accurate delivery address.

We remain responsible for the products until they are delivered to you or to a person you have nominated to receive them.

Estimated delivery dates may be affected by events outside our reasonable control. Where a significant delay occurs, we will take reasonable steps to keep you informed and assist with the delivery.

8. Cancellations, Returns and Refunds

Eligible customers may withdraw from an online purchase within 30 calendar days of receiving the products — more than the 14 days required by EU law. Sealed personal care products cannot be returned once the seal has been broken.

For health and hygiene reasons, sealed personal-care products may not be returnable after their protective or hygiene seal has been broken.

Full instructions are provided in our Returns & Refunds Policy.

Nothing in these Terms limits your statutory rights relating to faulty, damaged, incorrect or non-conforming products.

9. Safe Product Use

Products must be used only for their intended purpose and in accordance with the instructions and warnings provided.

You should:

review the ingredient list before use;
avoid contact with the eyes unless the product is intended for that area;
discontinue use if irritation or an unexpected reaction occurs;
keep products away from children unless adult supervision or the product instructions indicate otherwise;
store products as directed.

Purebloom is not responsible for damage caused by misuse, improper storage, failure to follow instructions or disregard of a clearly disclosed ingredient or warning, except where liability cannot legally be excluded.

10. Website Use

You may use the website only for lawful, personal and non-commercial purposes.

You must not:

interfere with the security or operation of the website;
upload malware or harmful code;
attempt to access another person’s account;
collect or scrape website data without permission;
submit false or misleading information;
infringe intellectual-property, privacy or other legal rights;
use the website for fraudulent, abusive or unlawful purposes.

We may restrict access where reasonably necessary to protect the website, our customers or our legal rights.

11. Intellectual Property

All website content—including trademarks, logos, text, photographs, videos, product names, graphics and designs—is owned by or licensed to Purebloom.

You may view and use the content for personal shopping purposes. You may not reproduce, modify, distribute, publish or commercially exploit it without prior written permission.

12. Reviews and Other Content

Where you submit a review, photograph, comment or other content, you confirm that:

the content is accurate and based on your genuine experience;
you have the right to submit it;
it does not infringe another person’s rights;
it is not unlawful, offensive or misleading.

You grant Purebloom permission to display and reproduce submitted content in connection with our website and marketing. We may remove content that breaches these Terms.

13. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, delivery companies, social networks and Shopify applications.

Those services are governed by their own terms and privacy policies. We are not responsible for third-party content or practices, except where applicable law provides otherwise.

14. Website Availability and Liability

We take reasonable steps to keep our website secure, accurate and available, but we cannot guarantee uninterrupted or error-free access.

Nothing in these Terms excludes or limits liability for:

fraud or fraudulent misrepresentation;
death or personal injury caused by negligence;
defective products where mandatory law imposes liability;
breach of statutory consumer rights;
any other liability that cannot legally be limited.

Where we breach these Terms, we are responsible for losses that are a reasonably foreseeable result of that breach.

Products sold for personal use are not intended for business purposes. To the extent permitted by law, we are not responsible for business losses, loss of profit or loss of business opportunity arising from a consumer purchase.

15. Events Outside Our Control

We are not responsible for delay or failure caused by events outside our reasonable control, including severe weather, natural disasters, strikes, transport disruption, telecommunications failures, governmental action or major supplier interruptions.

This does not affect any mandatory right to cancel an order or receive a refund.

16. Changes to These Terms

We may update these Terms to reflect changes in our services, business operations or legal obligations.

Changes apply from the date they are published and will not apply retrospectively to orders already accepted.

If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.

17. Governing Law and Disputes

These Terms and purchases made through purebloom.care are governed by the laws of Greece. If you are a consumer resident in the European Union or the United Kingdom, this choice of law does not deprive you of the protection afforded to you by the mandatory provisions of consumer law of your country of residence, and you may bring proceedings before the courts of your own country.
Before taking formal action, please contact support@purebloom.care so that we can try to resolve the matter directly.
EU consumers may also refer the matter to a certified alternative dispute resolution (ADR) body in their country of residence. For cross-border purchases within the EU, the European Consumer Centre (ECC) in your country can advise you free of charge.
Any dispute will be submitted to the courts that have jurisdiction under applicable law.

18. Contact