Refund policy
RETURNS, REFUNDS & RIGHT OF WITHDRAWAL
Please contact us at support@purebloom.care before sending anything
back. We cannot identify unannounced parcels, and returns sent
without contacting us first may be delayed.
── YOUR RIGHT TO WITHDRAW ──
You have the right to withdraw from your purchase within 30 days
without giving any reason. This exceeds the 14 days required by EU
law — we give you 30.
The period ends 30 days after the day on which you, or a third party
you name who is not the carrier, take physical possession of the
goods. Where an order is delivered in more than one parcel, the
period runs from the day you receive the LAST item.
To withdraw, tell us clearly before the period ends — by email to
support@purebloom.care, or using the withdrawal form at the end of
this policy. Any unequivocal statement is enough. Sending your
message before the deadline is sufficient; the goods may follow
afterwards.
After telling us, you must send the goods back within 14 days.
── HYGIENE EXCEPTION (IMPORTANT) ──
Our shampoo bars, conditioner bars, body wash bars and other personal
care products are sealed for health protection and hygiene reasons.
Once unsealed, they cannot be returned or refunded. This exception is
set out in Article 16(e) of Directive 2011/83/EU.
Items still in their original, unopened seal remain fully returnable
within the 30-day period. Accessories — bar holders, tins, pouches
and organisers — are returnable whether opened or not, provided they
are unused and undamaged.
── WHO PAYS FOR THE RETURN ──
You bear the direct cost of returning the goods. We do not issue
prepaid return labels.
We recommend a tracked service. Until the goods reach us they remain
your responsibility, and we cannot refund a return we never receive.
── REFUNDS ──
Once we receive the goods and confirm they are unopened, we refund
within 14 days using your original payment method. You will not pay
any fee for the refund itself.
We refund the original outbound delivery cost up to the value of our
cheapest standard shipping option. If you chose express or upgraded
delivery, the difference is not refunded.
We may reduce your refund to reflect any diminished value resulting
from handling the goods beyond what is necessary to establish their
nature, characteristics and functioning.
── FAULTY, DAMAGED OR INCORRECT ITEMS ──
This is separate from withdrawal and is not affected by the hygiene
exception.
If an item arrives damaged, faulty or is not what you ordered, email
support@purebloom.care within 14 days of delivery with your order
number and photos. We will replace it or refund it in full, including
all shipping costs, at no cost to you.
You also have a two-year legal guarantee of conformity under EU law.
This is your right by law and nothing in this policy limits it.
── CANCELLING BEFORE DISPATCH ──
If your order has not shipped yet we can usually cancel it for a full
immediate refund. Email support@purebloom.care with the subject line:
URGENT CANCELLATION - Order #123456
Orders usually leave within one business day. Once you receive a
shipping confirmation the order has been processed — at that point
use the withdrawal process above instead.
── MODEL WITHDRAWAL FORM ──
(Complete and return this form only if you wish to withdraw from the
contract. You may also simply email us.)
To:
Company name: IYC PC
Address: Ionos Dragoumi 5, 546 24 Thessaloniki, Greece
support@purebloom.care
I/We hereby give notice that I/We withdraw from my/our contract of
sale of the following goods:
Goods ordered: ______________________________________________
Order number: _______________________________________________
Ordered on / received on: ___________________________________
Name of consumer(s): ________________________________________
Address of consumer(s): _____________________________________
Signature (only if sent on paper): __________________________
Date: _______________________________________________________
── CONTACT ──
Company name: IYC PC
Address: Ionos Dragoumi 5, 546 24 Thessaloniki, Greece
support@purebloom.care